Frequently Asked Questions

Well I am running a business businesses like to make as much money as they can when they can make hay while the sun shines or make it when you can for the lean quiet times . But also I can schedule the day more sensibly if you help me out.

There are a number of reasons for this mostly it is that with us it is only your animal travelling to that destination so my charges cover the time involved, expenses tolls and vehicle wear and tear. Also to them transport is an extra they get as a bonus. With the kennel based trucks they are transport anywhere from 10 to 14 or more animals in one trip @ maybe $50 each way per pet that would work out at a total earning of way more than I am charging you and your pet has to travel from place to place before they arrive at the kennel.
We offer a service which lets your pet travel with the least amount of time with us as we can manage so they can get down to having their holiday too.

Mostly yes, although we are here especially for pets and on some occasions you can only travel when your pet is on board. I.e. when surrendering your pet I can only take you to the organisation you are surrendering to you will have to organise your transport home.

Yes, this is exactly the sort of job we do your pet will go directly to the kennel you have chosen.

Yes, we set times of pick up and stick to them traffic problems permitting in busy times we may set a bracket of time for pick up eg. 9.00/9.30am please allow us a grace of 15 mins on all times set because traffic sometimes gets the better of us. Please make sure you have your phone switched on or with you so we can be in contact on the day.

Animals picked up and traveling from one side of the city or metro area to the other will be picked up to make for the shortest possible trip so pick ups occur after morning peak hour and before afternoon peak.

I do take emergency cases within hours and I transfers to specialists but we are not equipped with and extra member of staff or on board oxygen, and as I am the only operator I don’t run a 24 hour service, however for regular customers I do try to go out of my way outside hours.

For this service we would have to have a lot different set up and the staffing costs would make for much higher price tag.

Tolls or road tolls are a must on many Sydney roads the bridge cross city tunnel etc. These are charged as they are necessary if we are to go from A to B on some jobs using the quickest way possible which is always our aim. They are charged for the trip there and back as they are both ways.

All pets are transported in safe secure cages as required by law all cages are big enough for pets to stand turn around and lie down in comfort. The vehicle is air conditioned if any special requirements are needed we endeavour to provide them (a ramp is available but is not in the car at all times.) if need to tell us when booking.

Yes so long as they can fit bird cages sometimes can be quite large but if you can transfer the cocky to a crate no worries.

I have transported whole pet families at once: chooks, dogs, cats, birds, guinea pigs.

Yes, your account must be settled and your dog must have been identified as yours but this can be done.

Can you help me surrender my pet? Yes I can take you to surrender your pet, but you must find your own way home. Also when purchasing I can pick you up from but not take you to the shelter.

I do quite often have my own dog travelling with me it has travelled since very young so is highly socialised, but separated completely, from the other passengers.

For the most part your pet is the only passenger. Sometimes maybe another pet if they are going in the same direction or to the same kennel as yours.

Yes, this is certainly possible. Some jobs and distances may not be possible as the call out takes longer than the job itself.

Sometimes, by phone only, however it is preferable if you book your job in ahead of time, 24 to 48 hours is possible mostly.

School holidays preferably well in advance as quite often I cover large distances in a day.